How we work

Editorial and corrections policy

How we write the guides on this site, and how to tell us if something is wrong.

An open blank notebook, a fountain pen and glasses on a wooden desk
An open blank notebook, a fountain pen and glasses on a wooden desk
A notebook used when drafting a guide.

How the guides are written

From the provider’s pages

Rates, fees and limits come from the bank, e-wallet or regulator’s own website or product disclosure sheet.

No guessed figures

If a fee or rate is not published, we leave it blank rather than treat it as zero.

If this happensWhat we do
A rate or fee is not on the provider’s pageWe leave it out instead of copying a number from a review site
A reader spots a mistakeEmail [CONTACT_EMAIL] with the page, the figure, and a link to the provider’s page

Write to [CONTACT_EMAIL] and we will look at the source and correct the page if needed.