Troubleshooting

DuitNow transfer failed, pending, slow or not received

What to do when a DuitNow payment is still processing, shows failed, or is marked successful but has not arrived.

Do not send a second payment yet
A woman at a cafe looks at a phone showing an abstract hourglass shape
A phone on a desk shows a forked abstract path, suggesting a choice about a pending transfer
A pending transfer is a fork in the road — the next step depends on the official status.

Read the official status first. A payment that is still processing is a different problem from one that already shows Failed, Cancelled or Completed.

The decision tree further down this page follows those official statuses. Do not send the same payment again until you know what happened to the first one.

Follow the official status

Is the status still “processing”?
Under 24 hoursWait, then re-check both apps. Do not send the payment again.
Over 24 hoursContact the sending bank or e-wallet with the transaction reference.
Failed, cancelled, or marked completed but not receivedA failed or cancelled amount should reverse automatically. If the status is completed but the recipient has not received it, both sides should contact their providers. Do not send a second payment until you know whether the first one will complete or reverse.
Status you seeTypical official meaningWhat to do
Processing / pendingNot finished. Some banks say exceptional cases can take up to 24 hoursWait, then re-check both apps. Do not resend.
Failed / cancelledThe transfer did not completeConfirm the reversal. If the money has not returned, contact the sender’s bank or wallet.
Completed, but not receivedThe sender’s side thinks it was creditedRecipient checks the correct account and DuitNow ID. Both sides contact official support with the reference.
Wrong ID or nameThe payment may have gone to someone elseContact your bank quickly. PayNet’s FAQ points you to your bank.

This page is not a live outage board. If a bank posts an official incident notice, read that notice first. We will not describe an outage as ongoing without an official source.

Common causes that are not “system down”: the recipient’s DuitNow ID still points at an old bank, a newly raised limit is in cooling-off, or the destination wallet is restricted. See switching a DuitNow ID and account access problems.

How DuitNow works

Fees and the RM50,000 consumer cap.

QR payments

If the stuck payment was a scan.

Official carelines

Bank and scheme-related contacts.

Sources

FAQs

Maybank says DuitNow is slow today. What now?

Check Maybank’s official service notices first. If there is no official incident, treat it as a single transfer and follow the status table above.

How long should I wait?

GX official help mentions up to 24 hours in exceptional cases. AEON’s FAQ says receipt is usually immediate but may take up to one day if there is a processing problem. After that, call the sending provider.