PayNet scheme

What is DuitNow? Transfer, fees and how to use it

Malaysia’s real-time transfer scheme: how it works, consumer fees and limits, and what to do when a payment is stuck.

Run by PayNetFix a stuck payment
Hands hold a phone showing two connected dots, beside an iced drink
A smartphone on a wooden table shows three connected teal dots beside a coffee cup
A simple picture of a transfer moving in steps — the official status is always in the sending app.

You do not log into a separate “DuitNow bank”. The transfer starts in your own bank or e-wallet app, PayNet routes it, and the recipient’s provider credits the money.

If the status is still pending, do not send a second payment until you know whether the first will complete or reverse.

How a transfer moves

A DuitNow transfer moves from your app, to PayNet, to the recipient’s bank or e-wallet Your app Enter DuitNow ID PayNet Routes the payment Recipient Bank or e-wallet credit
DuitNow is a PayNet scheme. You send from your own bank or e-wallet app — there is no separate consumer “DuitNow bank” login.
  1. Step 1Open your appUse the official app of your bank or e-wallet.
  2. Step 2Choose DuitNowPick Transfer or DuitNow, not a new third-party site.
  3. Step 3Enter the IDMobile number, NRIC or another registered DuitNow ID.
  4. Step 4Check the nameMatch the displayed name before you confirm.
  5. Step 5Keep the receiptA success or failure acknowledgement should appear.

Official fees and limits

TopicWhat PayNet’s FAQ saysWhat you should still check
Consumer fee up to RM5,000FreeYour bank may still have other product fees
Consumer fee above RM5,000RM0.50 may apply; some banks waive itYour bank’s fee schedule
Per-transaction cap (consumers)Up to RM50,000Your default daily limit is often lower (many apps start at RM5,000)
Business per-transaction capUp to RM10 millionYour bank’s business package

Source: PayNet DuitNow FAQs (knowledgebase.paynet.my). Daily and monthly limits vary by provider.

Raising a daily limit is a bank setting, not a PayNet form. A cooling-off period — often 12 hours — commonly applies when you increase a limit. QR payments are covered in DuitNow QR. To register or switch an ID, see register or switch a DuitNow ID.

Some unofficial websites use “DuitNow” in their name. They are not PayNet. Never enter your bank password on a site that is not your bank or e-wallet.

DuitNow QR

How to pay and how to show a QR to get paid.

If a transfer fails or is pending

What to do, in order, without sending the money twice.

Register or switch a DuitNow ID

One ID should point to one receiving account.

Sources

FAQs

Is there a DuitNow app or login?

You use the app of the bank or e-wallet that holds your money. PayNet runs the scheme; it is not a consumer bank login.

How long does DuitNow take?

Transfers are designed to be immediate. In exceptions, some banks say processing can take longer (GX mentions up to 24 hours in exceptional cases). See the problems page.

What if I paid the wrong ID?

PayNet says you should contact your bank. Act quickly and do not send a second payment until the first is resolved.